Downtown Sneakers
Something not work out?
We are sorry to hear that! Please read our return policy and guidelines listed below and follow any instructions given. If you still need additional assistance, feel free to contact us!
RETURN POLICY
How do I make a return?
Before making a return please read the policies below to make sure that your items meet the guidelines and contact us at loverofallthingsky@gmail.com for a return authorization.
Include your slip that arrived in your package with your return. Mail the return to the address on the slip included with your order.
Return Guidelines
For defective item claims: contact us within 3 days of delivery date at loverofallthingsky@gmail.com .
Items must be in unused, unworn, free of any smells/odor, undamaged condition with tags attached/in original box or packaging when applicable. Returns are accepted within 7 days of your delivery date or receipt. You will be given store credit or an online code to use for future purchases.
- ALL sale/doorbuster items, jewelry and other accessories are FINAL SALE.
- ALL discounted and deal of the day items are FINAL SALE.
- ALL designer items (Louis Vuitton, Hermes, Gucci, etc.) are FINAL SALE.
The customer is responsible for return shipping costs, as well as products lost or damaged in the mail before being returned to Southern Bliss.
In most cases we cannot provide exchanges due to limited inventory but feel free to email us and ask. If you would like a different size or color, we suggest ordering the new item and returning the original item!
HOLIDAY RETURN POLICY
Effective on purchases made between November 25, 2021 and January 8, 2022.
Store Credits - Returns on non-final sale items that are postmarked back to us within 30 days of being delivered are eligible for store credit (online gift card). Store credits will be sent to the email provided at checkout. We highly recommend checking your spam folder if you do not see your store credit as they sometimes go there.
Size Exchanges - Eligible on returns postmarked within 30 days of being delivered. Please reach out to us via phone, email or any of our social media accounts for the item you would like to exchange sizes in. In most cases we cannot provide size exchanges due to limited inventory, however, we will do our best to accomodate you.